Terms and Conditions

Effective Date: May 2, 2025

Welcome to https://fittingsfiti.co.ke/ (“Site”).
These Terms and Conditions (“Terms”) govern your use of our Site and services.
By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1. About Us

Fittings Fiti specializes in retailing sanitaryware products and offering professional plumbing, bathroom installation, and renovation services across Kenya.

2. Use of the Website

You agree to:

Use the Site lawfully and ethically
Provide accurate and current information
Not engage in unauthorized copying, distribution, or exploitation of any content
Not attempt to hack, disrupt, or interfere with the Site’s security

Abuse it, and we reserve the right to block you faster than a clogged pipe.

3. Products and Services

We strive to accurately display product descriptions, prices, and availability.
However, we reserve the right to:

Correct any errors or inaccuracies
Change or update information without prior notice
Refuse or cancel orders if a product is mispriced, unavailable, or otherwise problematic

All services (such as installations and plumbing work) are subject to availability and proper site assessment.

4. Pricing and Payments

All prices are listed in Kenyan Shillings (KES) unless stated otherwise.
Full payment must be received before products are delivered or services are rendered.
We accept various forms of payment, securely processed through reputable third parties.

We work hard to keep pricing stable, but the cost of doing business can change — so prices may be updated at any time without prior notice.

5. Returns, Exchanges, and Refunds

We only accept returns for defective products, as outlined in our Returns and Refunds Policy.
Exchanges are allowed for eligible items.
Refunds are processed within 7 business days after we receive and inspect returned products.

Full details are available on our Returns & Refunds Policy page.

6. Shipping and Delivery

We deliver within Nairobi, Kiambu, and countrywide across Kenya.
Delivery times vary based on location and stock availability.

We are not responsible for delays caused by third-party delivery services, acts of God, or zombie apocalypses (hey, you never know).

7. Intellectual Property

All content on this Site — text, images, logos, designs — is the property of Fittings Fiti or its content suppliers.
You may not reproduce, republish, or exploit any content without written permission from us.

Respect the work, don’t copy-paste like a rookie.

8. Limitation of Liability

To the maximum extent permitted by law, Fittings Fiti shall not be liable for any:

Indirect, incidental, special, or consequential damages
Loss of profits, data, or goodwill
Damage resulting from improper installation not carried out by our licensed team

Using our products or services is at your own risk — but don’t worry, we’re good at what we do!

9. Privacy

Your privacy is important to us.
Please review our Privacy Policy to understand how we collect, use, and protect your personal data.

10. Changes to These Terms

We reserve the right to update or modify these Terms at any time.
Changes will be effective immediately upon posting.
Continued use of the Site constitutes your acceptance of any changes.