Privacy Policy

Effective Date: May 2, 2025

Welcome to Fittings Fiti (“we”, “our”, “us”)!
We are committed to protecting your personal information and your right to privacy.
This Privacy Policy explains what information we collect, how we use it, and what rights you have regarding it.

By using our website https://fittingsfiti.co.ke/ (“Site”), you consent to the practices described in this Policy.

1. Information We Collect

We collect the following types of information:

a) Personal Information

Name
Phone Number
Email Address
Delivery Address (for orders and installations)
Payment Information (handled securely via third-party providers)

b) Non-Personal Information

Browser type and version
IP Address
Pages visited
Time spent on pages
Device identifiers
Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

Process and deliver orders
Provide plumbing and installation services
Send updates about your order or booking
Respond to inquiries and offer support
Improve our website and customer experience
Send marketing communications (only with your consent)
Comply with legal obligations

We do not sell, rent, or trade your personal information.

However, we may share information with:

Service Providers: (e.g., delivery partners, payment processors)
Legal Authorities: if required by law
Business Transfers: if we merge, sell, or reorganize our business

All service providers are required to protect your data.

4. Cookies and Tracking

We use cookies to:

Keep you logged in
Remember your cart
Analyze site traffic
Improve website performance
Serve relevant ads (through Google Ads, Facebook Pixel, etc.)

You can control cookies through your browser settings.
(Heads-up: disabling cookies may affect your experience.)

5. Your Rights

You have the right to:

Access the personal data we hold about you
Correct inaccuracies
Request deletion of your data
Object to data processing
Withdraw consent for marketing communications

To exercise your rights, email us at info@fittingsfiti.co.ke.

6. Data Security

We take security seriously.

Website protected with SSL encryption
Regular updates and vulnerability scanning
Secure third-party payment processing
Restricted access to customer data internally

However, please understand no online platform is 100% invulnerable.

7. Third-Party Links

Our Site may contain links to third-party websites.
We are not responsible for their privacy practices.
We recommend reading their Privacy Policies if you visit them.

8. Children’s Privacy

Our website is not intended for children under 18.
We do not knowingly collect information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with a new effective date.
We encourage you to review it periodically.