Effective Date: May 2, 2025

At Fittings Fiti, your satisfaction is important to us.
We stand by the quality of our products and services, but in the unlikely event that you encounter an issue, here’s how we handle returns, exchanges, and refunds.

1. Returns

We accept returns only for defective products.
To qualify for a return:

  • The item must be unused and in the same condition that you received it.
  • The return request must be made within 7 days of receiving your order.
  • Proof of purchase (receipt or order confirmation) is required.

Non-defective products are not eligible for return.

2. Exchanges

We are happy to offer exchanges for:

  • Defective products
  • Items damaged during delivery

If you need to exchange an item, please contact us at info@fittingsfiti.co.ke or call 0700798114 within 7 days of receiving your order.

3. Refunds

Refunds are processed within 7 business days after we receive and inspect the returned product.

  • Approved refunds will be issued to your original method of payment.
  • If your refund is delayed beyond 7 days, please contact us for assistance.

Please note: Shipping costs are non-refundable unless the return is due to our error (wrong or defective item).

4. Return Process

To initiate a return or exchange:

  1. Contact our team at info@fittingsfiti.co.ke with your order number, description of the issue, and clear photos if applicable.
  2. Our team will guide you through the next steps.
  3. Package the product securely for return pickup or drop-off (instructions will be provided).

5. Items Not Eligible for Return or Exchange

  • Non-defective items
  • Used, damaged (by customer), or altered products
  • Custom installations or services rendered

6. Contact Information

For all return, exchange, and refund inquiries, please reach us at:

Fittings Fiti
Email: info@fittingsfiti.co.ke
Phone: 0700798114